Returns We want you to be happy with your purchase from The Glo Wave LLC. You can return or exchange the item within 14 days of receiving. Send us an email @ [email protected] to begin your return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow 7-10 days for the charges to be back on your account.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Shipping
To return your product, we must receive your product within 14 days from the date you received. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping items back you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We will issue a refund within 2 working days of receipt of the item. For the funds to appear in your account it usually takes 5-7 working days depending on the payment option used during checkout.
Cancellations
Orders may be cancelled prior to processing or shipment; some exceptions apply. Prior to placing an order refer to the product detail page for the item specific cancellation policy. After placing an order refer to confirmation or shipping update e-mails. To request an order be cancelled contact [email protected] Cancellations are not executed until we confirms an order has not been processed or shipped. Provided us confirms an order has been cancelled credit will be issued to the original form of payment.
Custom and built-to-order items are not eligible for cancellation.
The item specific return policy applies to any cancellation request that cannot be executed.